Refund policy
Returns & Refunds Policy
Our promise
At lilac beauté, we want you to love what you ordered. If something arrives damaged, defective, or incorrect, we'll make it right.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery at [support email] with your order number and a photo of the item. We'll offer a full refund or free replacement, your choice — no need to ship anything back.
Change of mind / didn't like it
Because of how our products are sourced and shipped, we're currently unable to accept returns for items that arrived as described but simply weren't the right fit for you. We encourage you to check size charts, shade guides, and product descriptions carefully before ordering. If you're unsure about a product, message us on Instagram or TikTok before you buy — we're happy to help you pick.
Order issues (wrong address, never arrived, etc.)
If your order shows as delivered but you didn't receive it, or tracking hasn't updated in 10+ business days, reach out and we'll investigate with our shipping partner and make it right.
How to request a refund or replacement
- Email [support email] or use our Contact page within 7 days of delivery
- Include your order number and photos (for damaged/defective/incorrect items)
- We'll respond within [24–48 hours] with next steps
Refund processing
Approved refunds are issued to your original payment method within 5–10 business days. Shipping fees (if any) are non-refundable unless the return is due to our error.
Questions?
Reach out anytime at [support email] or DM us on Instagram or TikTok — we're real people and we read everything.